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Every time (three times so far) I log onto this site, I type in my password and get a message saying it is incorrect. I get an email asking me to select a new password - I always select the same password as the original one I selected - then I can log on. Why is this happening? I am absolutely certain I am putting in the correct password, but the site refuses to accept it without going through the same routine (incorrect pasword, send email, select new pasword, then voila, I'm on). Please help!

 

Sue

Wednesday 23rd Dec 2015, 03:29AM

Message Board Replies

  • Sue:

    Sorry you are having password issues. Our administrator is on holidays for Christmas but I will forward your message to her. 

    Roger McDonnell

    Castlemore Roscommon, IrelandXO Volunteer ☘

    Wednesday 23rd Dec 2015, 12:44PM

  • Hi Sue

    I have reset your password and have just sent you an email with the details

    Best wishes

    Clare Doyle

    Genealogy Support 

    Clare Doyle

    Monday 4th Jan 2016, 11:32AM

  • Hi,

    This is a response to a much earlier post, but Claire could you possibly help me in the same way you did above, or a similar way? I keep having to reset my password, but cannot find where to create a new password after it is reset. 

    Thanks,

    Brendan

    Brendan O'Connor

    Saturday 1st Jul 2017, 01:23AM

  • Brendan:

    Clare is no longer working with IRO. I will forward your message to someone in our HQ who should be able to help on Monday.

    Roger

    Castlemore Roscommon, IrelandXO Volunteer ☘

    Saturday 1st Jul 2017, 07:42PM

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